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Shipping

We partner with Australia Post and trusted couriers to ensure your orders arrive safely, with tracking included on all shipments. To help you save, we recommend combining your items into a single purchase. Our delivery rates are structured as follows:

Orders Over $60: FREE shipping
Small Bulky Items: (Satchel size) $12 flat fee.
Small Flat Items ( envelope size) $6 flat fee.

Terms & Conditions

Repairs and Servicing

Under Warranty: Repairs are completed at no charge to the customer.
Out of Warranty: A quote will be provided for your review and approval before any work begins.
Shipping Responsibility: Customers are responsible for arranging and covering the costs of returning the machine for service.

Returns and Exchanges

Exclusion Criteria: Refunds or exchanges are not available for change of mind, incorrect selection, or finding a lower price elsewhere.
Discretionary Returns: Non-faulty items may be considered for return within 30 days of the invoice date, provided they are in original, saleable condition and accompanied by a copy of the invoice.
Hygiene Restrictions: For health and safety reasons, opened or unsealed items, such as masks, cannot be accepted for return.
Inspection Policy: All refunds, exchanges, or credits are subject to verification and inspection of the item upon arrival.

Associated Fees

Delivery Costs: Customers are responsible for all postage and delivery fees associated with returns and exchanges.
Restocking Fee: A 15% restocking fee may be deducted from refunds to cover initial delivery and handling expenses.

Privacy

About us

At CPAP HUB, we support your sleep health journey with premium refurbished CPAP machines, masks, and essential accessories. We offer reliable, fully inspected therapy options at an accessible price point, alongside efficient warranty and out-of-warranty repair services. Adhering to strict safety and hygiene standards, we ensure complete transparency so you can manage your therapy with absolute confidence.

Privacy

Cpap-Hub takes your privacy very seriously.

Any information that is submitted to the web site is only used for the purpose of fulfilling your order.

Email addresses or any other personal information will not be shared with anyone. No credit card or other payment methods are recorded or kept by us.We may on occasions notify you about our specials.

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